Terms & Conditions

Terms and Conditions of Sale


All orders are accepted and Goods supplied to the following express terms and conditions of sale.

Any order placed by a Customer shall constitute an offer of contract upon these express terms and conditions.

Any typographical, clerical or other error or omissions in any sales literature, quotation, price list acceptance of offer, dispatch note, invoice or other document or information (whether written or oral) issued by the Company shall be subject to correction without liability on the part of the Company.

Price lists, catalogues and other advertising medium used by the Company are intended only as an indication as to price and range of goods offered and no descriptions, prices or other particulars contained therein shall be binding on the Company.


The Company means Visual Information Services Limited (or VIS).

The Customer means the person, company or firm who accepts a quotation from the Company for supply of Goods or services.

The Conditions means the standard terms and conditions of sale set out in this document.

The Goods means the Goods which the Company is to supply in accordance with these Conditions.

Exchange Part Services 

The returned part must be complete and free from any physical damage.

All Logic Boards must be returned with all processor chips and ROM SIMMs fitted (where applicable).

VIS reserves the right to refuse any part for exchange should its returns criteria not be met.

Advanced Exchange Parts Service

An advanced exchange service is available on request.

Advanced exchange parts are supplied on condition that a repairable part is returned within seven working days.

An RMA number will be issued with the supplied part and must be quoted with the returned item.

Should the Customer fail to return a part within the required timescale a fee will be levied equal to the cost of a replacement unit.

Should the returned unit be deemed unrepairable then the cost of a replacement part will be invoiced.

Special Orders

Parts ordered specially by the Customer are to be paid for in full.

Refunds for specially ordered parts are not normally given.

Such refunds will only be given at the discretion of VIS and will incur a restocking fee of 50% of the price (excluding VAT where applicable).

Payment Terms

Normal payment terms are:

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